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BUSINESS SERVICES | VoIP & Hosted PBX

AcePBX®

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AcePBX® is a phone service and a phone system in one. A complete set of calling features is paired with a growing list of sophisticated system functionality at a fraction of the price you would expect to pay.

Rather than acquiring a stationary PBX with a static set of features leading to costly upgrades, customers benefit from a dynamic system where new features are being continuously added at no additional cost.

We approach each installation individually, utilizing our "toolbox" of features to create a customized solution that fits your needs.

Service & System Overview


One Number ≠
One Line ≠
One Conversation
With AcePBX®, one number can accept multiple calls. Each call is processed according to the instructions specified by the customer and programmed by our staff.

Local Numbers

(Local Number Portability)
We assign new, or port existing, telephone numbers from any carrier in major US markets.

Toll-Free Numbers

(Toll-Free Number Portability)
We assign new or port existing toll-free numbers and offer very competitive rates on inbound toll-free calls.

Customization

We configure your system to your unique specifications. Our sales and support staff has years of experience advising clients how AcePBX® can add efficiency to their operations.

Flexible Pricing
Approach

Choose the method based on the ratio of lines to users:

Pay-per-Station
- No "Line" Concept
- Unlimited Concurrent Calls
- Choice of Plans
- Full System Functionality
- Unlimited In-System Calling

Pay-per-Line
- Order Virtual Lines as needed
- Unlimited Plan
- Small per Extension Fee
- Full System Functionality
- Unlimited In-System Calling

Location Independent

AcePBX® is a nomadic service. Registered devices can operate with the same assigned extensions or telephone numbers worldwide. All that's required is a high-speed Internet connection.

Scalability

You can easily add or subtract Stations, Virtual Lines or Physical Extensions in response to the needs of your organization without any service disruption.

Reliability

Your system resides on high-availability servers in a controlled data center environment. We guarantee 99.999% system availability backed by our knowledgeable technicians available 24/7.

Choice of Equipment

Select 2-, 3- or 6-line Polycom® SoundPoint® VoIP phones. Conference Units, Analog Adapters and SoftPhone subscriptions are available. Other brands of VoIP phones (Cisco, Linksys) are also supported.

Basic Calling & System Features

  • Caller ID
  • Call Waiting
  • Three-Way Calling
  • Call Transfer (Attended or Blind)
  • Unlimited Call Forwarding
  • Music-On-Hold (pick your own)
  • E911 Capability Included
  • Voice Mail
  • Voice Mail to E-mail
  • Do Not Disturb
  • Number Directory
  • Speed Dial
  • Intercom Paging

Advanced System Functionality

All Advanced System features are included at no additional cost.
  • ACE VoIP User Portal (v.1, New for v.2!)
  • Individual users can forward their extensions, activate themselves in Huntgroups, change their Voice Mail passwords, forward their Voice Mail to e-mail. See a Demo!
  • Fully Customizable Call Processing (v.1 & v.2)
  • Your inbound calls will be received and processed by the system exactly per your specifications. There is never a busy signal or a lost call. Create multiple menu tiers to add depth and professionalism to your organization, or let it ring on all phones at once.
  • Auto Attendant w/ Multiple Menus (v.1 & v.2)
  • Record your unique company greeting and present your callers with as many Interactive Voice Response (IVR) options as you see fit.
  • Simultaneous Ring aka Find Me Follow Me (v.1 & v.2)
  • Any telephone number or extension may ring at multiple locations on VoIP, mobile or land-line phones.
  • Day / Night / Holiday Modes (v.1 & v.2)
  • We configure your system to behave differently based on your specified criteria.
  • Huntgroups / Department Queues / Call Distribution Lists (v.1 & v.2)
  • System users can belong to multiple groups. Messages on their phone screen will advise users what group or department the caller had selected. Users may activate and de-activate themselves in the groups through the ACE VoIP User Portal.
  • Multiple Company Profiles (v.1 & v.2)
  • Many customers operate multiple businesses under the same umbrella. We can configure multiple company profiles, each with a separate set of instructions. Messages on their phone screen will advise users which company's number the caller had dialed.
  • Presence (v.2, Polycom®)
  • An LED indicator on your phone will show the status of your colleagues' phones regardless of their location. Indicators can be set up to monitor individual lines on users' phones, their entire phones, or multiple groups of lines and users.
  • Call Parking (v.2)
  • Parked calls can be picked up by any system user regardless of her or his location. LED indicators on Polycom® phones show the status of each Parking Spot.
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