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SUPPORT


Service Alerts


05/06/2016     AceDSL Serivces Outage -- All Areas Outside NY *Resolved*
03/03/2016     Maintenance - 3/4/2016 (Voice & Internet)
02/25/2016     Network Mainteance - DSL Service 2/26/2016
02/11/2016     Network Maintenance - 2/12/2016 (Voice & Internet)
02/09/2016     Network Maintenance - 2/10/2016 (Voice & Internet) *Rescheduled*
02/04/2016     VoIP Maintenance 2/5/2016 *Completed*
05/21/2015     Maintenance 5/21/2015 - New York DSL Service *Complete*
05/05/2015     Maintenance 5/5/2015 - New York DSL Service *Complete*
04/24/2015     Network Maintenance 4/24/2015 *complete*
04/21/2015     Routing Issues 4/21/2015 *RESOLVED*
10/21/2014     **Completed** Email Server Maintenance
06/28/2014     **RESOLVED** AceDSL Serivces Outage -- All Areas Outside NY
05/01/2014     Power Issues and Repair **Complete**
03/27/2014     After Hours Email Maintenance
04/05/2013     Static On Some Inbound Calls -- UPDATE: RESOLVED
03/21/2013     After Hours Maintenance
02/21/2013     Static On Some Inbound Calls
02/08/2013     Inbound Toll-Free Calls -- UPDATE: RESOLVED
11/02/2012     Power Events - Manhattan
10/30/2012     Hurricane Sandy - Cont.
10/29/2012     Call Congestion During Hurricane Sandy
02/20/2012     Voice Maintenance 2/22/2012
12/21/2011     12/21/2011 - After Hours Support
12/15/2011     Planned Maintenance 12/16/2011
08/26/2011     Hurricane Irene
08/21/2009     Electrical Maintenance
08/20/2009     Verizon ATM Network Outage
07/01/2009     Web Mail Issues
04/06/2009     *Update* Voice Maintenance 4/6/09
03/30/2009     *Update* Maintenance 3/30/2009
03/26/2009     *Update - Maintenance 3/26/2009
02/26/2009     Network Maintenance early AM 2/27/09
10/09/2008     Network Maintenance early AM 10-10-08
06/29/2008     Network Outage
04/12/2007     Major Network Event - early AM on 4/13/07
04/11/2007     Network Maintenance early AM 4-12-07
04/05/2007     Network Maintenance early AM 4-6-07
01/25/2007     Scheduled Maintenance
12/28/2006     E-Mail Maintenance
12/07/2006     New York AceDSL Equipment Maintenance
11/27/2006     E-Mail System Maintenance
11/02/2006     AcePBX Update
10/12/2006     NYC AceDSL Slowdown
10/05/2006     Incoming Mail Server Update
10/04/2006     Incoming (POP & IMAP) E-Mail Issues
08/03/2006     PSTN gateway upgrade 8-4-06 at 10 PM.
03/12/2006     POWER ISSUE RESOLVED
03/12/2006     Service Interruptions - PLEASE READ!
03/08/2006     Network Maintenance 3-10-06 at 12 AM.
12/27/2005     Service Outage Resolved
11/02/2005     Brief Maintenance
07/20/2005     ADSL outage, Brooklyn NY
07/07/2005     Network upgrade
05/26/2005     Network Maintenance 5-27-05 at 12 AM. Colo, ADSL in MA and MD.
05/02/2005     ADSL service in NJ has been restored
05/02/2005     ADSL Outage in NJ
04/07/2005     Network Maintenance 4-8-05 at 12 AM. Colo, ADSL in MA and MD.
03/10/2005     Network Maintenance 3-11-05 Early AM.
12/27/2004     Slowdown in Queens, NY Resolved
07/07/2004     Network Maintenance
05/26/2004     New Address for Acecape, Inc.
03/20/2004     Internet Outage
03/16/2004     W32.Beagle email worm announcement
02/13/2004     Network Maintenance Completed
02/11/2004     Network Maintenance
02/06/2004     E-mail Maintenance Completed
02/04/2004     E-mail Maintenance
CONTACT SUPPORT
Support for all ACE services is available 24 / 7 / 365
Toll Free
800-315-1771
877-223-3754
Phone
212-868-2366