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Power Issues and Repair **Complete**


Announced: 05/01/2014

This morning, 5/1/2014, at approximately 10:45AM, we experienced a power outage in our Data Center at 111 8th Avenue, which interrupted power to your collocated server(s).

The facility management will be doing emergency electrical maintenance after 6:00PM today to replace an electrical breaker and resolve the power issue. Please understand that according to the power vendor, the situation is critical and must be addressed as soon as possible to avoid any further complications. This is why it was scheduled at such an unusual time, as opposed to normal midnight maintenance.

We will be reachable during the time of this maintenance, and we will leave updates on our support menu as the maintenance starts and ends. We will also post updates here.

Thank you for your patience and understanding, and for being an ACE customer.

***UPDATE 6:10PM :: Expected maintenance window has been moved to begin at 9PM EST.

***UPDATE 9:49PM :: maintenance has been completed and all services are operational. Please contact support if you have any service issues.

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