Support
Service Alerts
- 10/27/2025 2:48 PM - Web Hosting Maintenance (Resolved)
- 10/27/2025 2:48 PM - All web hosting services have been restored. Please report any additional issues you encounter to our support team. (Resolved)
- 10/27/2025 12:27 PM - Please be advised that our web hosting will be undergoing maintenance today and there will be approximately a few hours of downtime. We apologize for any inconvenience. Please continue to check the Service Alerts for the latest updates. (New)
- 11/11/2025 10:53 AM - VPN Transition (Resolved)
- 11/11/2025 10:53 AM - All VPN services should be working normally. Please report any issues to our support team. (Resolved)
- 10/26/2025 2:03 AM - This alert applies only to VPN customers. Please note that we have completed transition of VPN endpoint to an alternate data center. If your VPN is currently down, please restart your router. (New)
- 10/20/2025 7:33 AM - AWS Outage (VoIP Affected) Third party" (Resolved)
- 10/20/2025 7:33 AM - At this time, all essential services have been restored. Please report any issues to our support team. (Resolved)
- 10/20/2025 6:48 AM - As it has been widely reported, Amazon Web Services (AWS) cloud is experiencing wide-spread outages this morning. This impacts our VoIP service. AWS said that they have identified the issue and are working toward a resolution. (New)
- 10/16/2025 10:06 PM - VoIP System upgrade (Resolved)
- 10/16/2025 10:06 PM - Upgrade completed (Resolved)
- 10/16/2025 5:35 PM - Please note that we will be conducting upgrades to our VoIP systems starting at approximately 9pm ET today, October 16, 2025. We expect that downtime will last approximately 30 minutes. We apologize for any inconvenience. (New)
- 09/23/2025 10:12 PM - Email Log In Issue (Resolved)
- 09/23/2025 10:12 PM - The email outage has been resolved, and email services should now be restored. Please report any additional issues you encounter to our support team. (Resolved)
- 09/23/2025 2:30 PM - Our engineers continue to work to fully restore email services as soon as possible. Please continue to check the Service Alerts for the latest updates. (Pending Resolution)
- 09/23/2025 10:34 AM - We have identified a problem with email, and all log in attempts are currently failing. Our engineers are aware of the problem and are currently working to restore service as soon as possible. Please check Service Alerts for further updates. (New)
- 07/07/2022 12:07 AM - Upstream carrier maintenance Third party" (Resolved)
- 07/07/2022 12:07 AM - Maintenance is complete. Everything should be back to normal (Resolved)
- 07/06/2022 11:55 PM - Our upstream carrier is performing voice trunks maintenance that may result in issues with call completion (New)
- 10/19/2021 1:05 PM - Webmail Issues (Resolved)
- 10/19/2021 1:05 PM - We have identified and corrected previously reported Webmail issues. (Resolved)
- 10/19/2021 12:23 PM - We are aware of the Webmail-related issues on the new aceinnovative.com and are currently working on a resolution. Please check Service Alerts for further updates. (New)